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Refund / Return Policy

At GoldenChickenFarm, we strive to provide healthy, high-quality poultry and related products. This Refund and Return Policy outlines the terms under which you may request a refund or return of our products.

Returns

Due to the nature of our products (live poultry and perishable goods), returns are generally not accepted. However, if you receive a product that is damaged, incorrect, or does not meet the quality standards promised, please contact us within 24 hours of delivery.

Refunds

Refunds will be considered only in the following cases:

  • The product delivered is significantly different from what was ordered.
  • The product is dead on arrival (for live poultry) or spoiled during delivery.
  • Other issues caused directly by GoldenChickenFarm’s error.

To request a refund, please contact our customer service with your order details, photos of the product (if applicable), and a description of the issue. We will review your request and respond within 3 business days.

Conditions for Refund

  • Refund requests must be submitted within 24 hours of receiving the product.
  • Proof of purchase (receipt or order confirmation) is required.
  • The product must be returned in its original condition, if applicable.

Non-Refundable Items

Please note that the following are not eligible for refunds or returns:

  • Products damaged due to mishandling after delivery.
  • Products that have been used or altered.
  • Any live poultry returned after the 24-hour window.

Exchanges

We do not offer direct exchanges at this time. If you are unsatisfied with your order, please request a refund and place a new order.

Contact Information

If you have any questions or concerns about our use of cookies or this policy, you can contact our team directly by email or phone.

Last updated: September 26, 2025